> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gamerplug.app/llms.txt
> Use this file to discover all available pages before exploring further.

# GamerPlug Frequently Asked Questions and Support Guide

> Answers to the most common questions about GamerPlug — from getting started and platform support to tournaments, safety, and reporting bugs.

Here are answers to the questions GamerPlug players ask most often. If you don't find what you're looking for, reach out via [WhatsApp](https://wa.me/306988617790), [X @The\_Gamer\_Plug](https://x.com/The_Gamer_Plug), or [TikTok @thegamerplugapp](https://www.tiktok.com/@thegamerplugapp) and the team will get back to you.

## Getting Started

<AccordionGroup>
  <Accordion title="What is GamerPlug?">
    GamerPlug is a matchmaking and social platform for finding real gaming teammates. Instead of queuing solo and hoping the lobby cooperates, you swipe through players who share your games — judging them on gameplay clips and verified ranks — across PC, PS5, Xbox, and Nintendo Switch.
  </Accordion>

  <Accordion title="Is GamerPlug free?">
    Yes — GamerPlug is completely free. Download it on iOS, Android, or use it
    on the web at [gamerplug.app](https://gamerplug.app). No subscription, no
    hidden fees.
  </Accordion>

  <Accordion title="Which platforms does GamerPlug support?">
    **App platforms:** iOS, Android, and web (gamerplug.app).

    **Gaming platforms:** PC, PS5, Xbox, and Nintendo Switch. Select every platform you play on in your profile. For Apex Legends, Fortnite, and League of Legends, add your in-game name and GamerPlug syncs your
    ranks and stats automatically.
  </Accordion>

  <Accordion title="How do I download GamerPlug?">
    Download GamerPlug from the [App
    Store](https://apps.apple.com/us/app/gamerplug/id6752116866), [Google
    Play](https://play.google.com/store/apps/details?id=com.ionpetro.gamerplug),
    or use it directly at [gamerplug.app](https://gamerplug.app).
  </Accordion>
</AccordionGroup>

## Matching & Profiles

<AccordionGroup>
  <Accordion title="How does the matching algorithm work?">
    GamerPlug builds you a swipe deck of players who share your games, filtered by the criteria you set — games, age range, and optionally verified players only. Every profile leads with gameplay clips plus API-synced ranks for Apex Legends, Fortnite, and League of Legends, so you judge each player on how they actually play rather than a self-reported rank. You decide who to send a request to.
  </Accordion>

  <Accordion title="Why do I need to upload a gameplay clip?">
    Gameplay clips show how you actually play, not just your self-reported rank.
    They are a core part of clip-based matchmaking and help GamerPlug keep the
    platform free of bots and catfishing. A clip is the clearest signal of your
    real playstyle, communication habits, and in-game decision-making.
  </Accordion>

  <Accordion title="Can I change my games or platforms after signup?">
    Yes — update your game list and platform list at any time in **Settings** >
    **Games** and **Settings** > **Platforms**. Changes take effect immediately
    and update which matching pools you appear in.
  </Accordion>

  <Accordion title="How long does it take to get matches?">
    Most players start receiving match suggestions within minutes of completing
    their profile. The more fields you fill in — games, roles, schedule, in-game names for synced stats — the faster and more accurate the results.
  </Accordion>
</AccordionGroup>

## Tournaments

<AccordionGroup>
  <Accordion title="How do I find tournaments?">
    Tap the **Tournaments** tab in the app. Use the filters to narrow by game,
    platform, entry type (free or paid), and prize type. Tap any tournament card
    to see full details, rules, and registration.
  </Accordion>

  <Accordion title="Can I host my own tournament?">
    Yes — tap **Create Event** in the **Tournaments** tab to set up your own
    bracket. You choose the game, format, entry requirements, and prize
    structure. Brackets, check-in, and results are all tracked end to end within
    the app.
  </Accordion>

  <Accordion title="Are tournament prizes real cash?">
    Some tournaments offer real cash prizes of \$100 or more; others are free
    entry with in-game or cosmetic prizes. Check the individual tournament page
    for prize details before registering.
  </Accordion>
</AccordionGroup>

## Affiliate & Referral Program

<AccordionGroup>
  <Accordion title="Does GamerPlug have an affiliate or referral program?">
    Yes — GamerPlug runs an affiliate program open to content creators, streamers, and community leaders who want to promote the platform. Affiliates help grow the GamerPlug community and can monetize their influence in the process.

    To apply, visit the [Affiliate Program page](https://gamerplug.app/en/affiliates) and fill out the application form. The team reviews every submission and will follow up with next steps.
  </Accordion>

  <Accordion title="Who is the affiliate program for?">
    The program is designed for gaming influencers, streamers, and content creators with an engaged audience. If you create gaming content and want to partner with GamerPlug, you are encouraged to apply regardless of your follower count.
  </Accordion>

  <Accordion title="How do I contact the team about the affiliate program?">
    Reach out via [WhatsApp](https://wa.me/306988617790) or email [Support@gamerplug.app](mailto:Support@gamerplug.app) with questions about the affiliate program. You can also apply directly at [gamerplug.app/en/affiliates](https://gamerplug.app/en/affiliates).
  </Accordion>
</AccordionGroup>

## Technical & Support

<AccordionGroup>
  <Accordion title="How do I report a bug?">
    Message the GamerPlug team on WhatsApp at
    [+30 6988617790](https://wa.me/306988617790) with a description of the bug,
    the device and OS you're using, and any steps to reproduce it. The team
    investigates all reported issues promptly.
  </Accordion>

  <Accordion title="How do I suggest a new feature?">
    Send your feature suggestion via [WhatsApp](https://wa.me/306988617790) or
    post it on X to [@The\_Gamer\_Plug](https://x.com/The_Gamer_Plug). The team
    actively reads community feedback and incorporates it into the roadmap.
  </Accordion>

  <Accordion title="My game stats aren't updating — what do I do?">
    Check that the in-game name on your profile matches your name in that game exactly, including capitalization and any tagline. Apex Legends and Fortnite refresh every 5 minutes, so allow a few minutes after a match before the numbers move. If the name is correct and stats still don't appear, contact support.
  </Accordion>

  <Accordion title="How do I contact GamerPlug support?">
    Reach the team through either of these channels:

    * **WhatsApp:** [+30 6988617790](https://wa.me/306988617790)
    * **Email:** [Support@gamerplug.app](mailto:Support@gamerplug.app)

    For the fastest response, use WhatsApp.
  </Accordion>
</AccordionGroup>